Cigar HouseArmenia
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Terms of sale and delivery

How orders on this website are placed, paid for and delivered.

Updated November 9, 2026

Seller

Name
Cigar House Armenia

  1. The seller

    This website is run by ⁨Cigar House Armenia⁩ (“we”). Our details are at the top of this page.

    By placing an order you accept these terms, the privacy policy, the personal data processing policy and the returns and refunds policy.

  2. Adults only

    Tobacco products are sold only to persons aged 18 and over. By placing an order you confirm that you are 18 or older.

    The courier or the boutique staff checks an ID document at handover. An order is not handed over to a person under 18 or without an ID; such an order is cancelled and refunded under the returns and refunds policy.

  3. Products and prices

    Prices are in Armenian drams (AMD) and are shown next to each product, in the cart and at checkout. The price that applies is the one shown when you place the order.

    The delivery fee, if any, is shown separately before you pay. The colour of a box or band may differ slightly from the photo.

  4. Placing an order

    • Add products to the cart and open Checkout.
    • Enter your phone number and confirm it with the one-time code we send by SMS, Telegram or WhatsApp, or that our team gives you when you call.
    • Choose delivery or pickup, the address and the time, and check the order.
    • Confirm that you are 18 or older and accept these terms, then pay.

    The order is placed when its page with the order number opens. Keep the link: it shows the order’s progress. If an item sells out before we confirm the order, we tell you and refund its price.

  5. Payment

    Online by bank card (Visa, Mastercard) and the other methods shown on the payment page. You pay on Ameriabank’s secure page: card details are entered there and never reach us. The amount is charged in AMD.

    Where checkout offers it, you can also pay on delivery or at pickup, in cash or by card.

  6. Delivery

    Our courier delivers 24 hours a day, 7 days a week. Delivery in Yerevan is free; the price outside Yerevan is on the Delivery page and at checkout.

    You choose “as soon as possible” (usually 60–90 minutes in Yerevan) or a date and time. The courier calls you before arriving. If nobody can receive the order at the address and time given, we call you to agree a new time.

    Pickup: when the boutique is open, you can collect the order there. We message you when it is ready.

  7. Handover

    Check the order when you receive it. If an item is damaged or not what you ordered, don’t accept it: we replace it or refund it.

    Ownership and risk pass to you when the order is handed over.

  8. Cancellation and returns

    You can cancel an order until it is handed over and get a full refund. Tobacco products cannot be returned or exchanged after handover.

    Card payments are refunded to the same card through Ameriabank. Details are in the returns and refunds policy.

  9. Liability

    We are not liable for delays caused by events beyond our control, such as weather, road closures, or network or bank outages.

    Nothing in these terms limits your rights as a consumer under the laws of the Republic of Armenia.

  10. Law and disputes

    These terms are governed by the laws of the Republic of Armenia. Write to us first and we will try to settle any complaint by agreement. Otherwise disputes are decided by the courts of the Republic of Armenia.

  11. Contact

    Email ⁨—⁩, phone ⁨+374 41 781 000⁩, or the contact form.

    We may update these terms. The version on this page when you place the order applies to that order.