Cigar HouseArmenia
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Privacy policy

What we learn about you when you use this website, and what we do with it.

Updated November 9, 2026

Seller

Name
Cigar House Armenia

  1. Who we are

    ⁨Cigar House Armenia⁩ is responsible for the personal data collected on this website. Our details are at the top of this page.

    How we process personal data under the Law of the Republic of Armenia “On Protection of Personal Data”, and your rights, are set out in the personal data processing policy.

  2. What we collect

    • When you order: phone number, name, delivery address and comment for the courier, email for the receipt (optional), the order and its payment status.
    • When you write to us or book an event: name, phone or email, and your message.
    • Automatically: IP address, browser and device type, pages visited, and cookies (see below).

    We never receive your card details: you enter them on Ameriabank’s payment page.

  3. Why we use it

    To confirm your phone number; to accept, deliver and support your order; to send the receipt; to answer your messages; to protect the website from bots and abuse; to see which pages are visited so we can improve them; and to keep the records required by law.

    We do not sell personal data and do not send advertising without your consent.

  4. Cookies and browser storage

    Needed for the website to work: your language, the age confirmation, the cart, the “remember this device” mark that skips the phone code for 15 days, and the bot check (Cloudflare Turnstile).

    Statistics: Yandex Metrica (which can also record how pages are scrolled and clicked), Google Analytics and Cloudflare Web Analytics, to count visits and improve the website.

    You can block or delete cookies in your browser. Without the website’s own cookies and storage the cart and checkout do not work.

  5. Who sees it

    • Our staff who handle orders and messages (new orders are also announced in a private team chat in Telegram).
    • The courier: your name, phone and delivery address.
    • Ameriabank, for card payments and refunds.
    • The services that deliver the confirmation code: SMS provider, Telegram, WhatsApp (Meta).
    • Our hosting (Amazon Web Services, Frankfurt, Germany), Cloudflare, and the statistics services named above.
    • State bodies, when the law requires it.

  6. Where and how long it is kept

    Data is stored on servers in the European Union (Frankfurt, Germany).

    Confirmation codes are deleted within 7 days and message logs after 90 days. Order records are kept as long as the tax and accounting laws of Armenia require, then deleted. Nightly backups are kept for 10 days.

  7. Security

    Every page is served over HTTPS. Staff see only what their role needs and sign in with personal accounts. Card data is handled only by the bank.

  8. Your rights

    You can ask what data we hold about you, have it corrected or deleted (unless the law requires us to keep it), and withdraw your consent. Write to ⁨—⁩ or call ⁨+374 41 781 000⁩.

    You can also complain to the Personal Data Protection Agency of the Ministry of Justice of the Republic of Armenia.

  9. Persons under 18

    This website is for adults. We do not knowingly collect data about persons under 18.

  10. Changes

    We may update this policy. The current version is always on this page, with the date it was last updated.